Contact Us: enquiries@innerbeautyleicester.co.uk
Call Us 0116 224 7560
Mobile 07771 360394
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Due to the government guidelines some treatments are not available at the moment. Contact us for more information.

Coronavirus policy

We have thought long and hard about how to balance your safety (first and foremost) with maintaining the salon’s tranquil setting for you to escape to. We feel we have achieved both.

Although our salon has always had very high hygiene standards, we feel it is important to assure you of the additional measures we are putting in place. You would expect nothing less from us. We have taken professional advice to keep you as safe as possible from COVID-19. All recommended measures have been implemented in line with the government and industry guidelines.

The design of the salon means that you will have your own personal space with no other clients present at any point.

Additional measures we are taking

As there are new procedures in place, we will be calling you before your appointment to talk you through them.

Inner Beauty has always used professional-grade and EPA approved sanitisers and disinfectants.

Between every client, all high touch surfaces are cleaned and sanitised, including but not exclusively: door handles, switches, chairs, couch, workstations, and tools used for treatments. At the end of each day, everything is given an additional deep clean.

Environmentally-friendly disposables are being used where possible.

The therapist will be wearing the recommended PPE (in line with the government and industry insurance company specifications).

What to expect before and during your appointment

The changes we have made are all put in place to protect you.

Before your appointment

All clients will be pre-screened the evening before their appointment for the protection of others and to help to keep everyone safe.

Please rebook your appointment if:

When booking please inform us if:

Attending your appointment

Please attend your appointment alone and bring a minimal amount of personal items with you.

Appointment times: Please arrive for your appointment exactly on time. Due to the enhanced cleaning regime between every client it is important that appointments run on time to allow for the full clean.

Face coverings: We will kindly be asking clients to wear a facemask. We are happy to supply one free of charge. However, should you have a medical reason that means you are unable to wear one, please let us know and we can provide you with a visor as an alternative. This is in keeping with our insurance specifications.

We will contact all our clients before they attend their treatment and talk them through the new procedures upon arrival.

We hope that you understand these guidelines are in place to protect you. As always, Inner Beauty puts our client’s wellbeing first.

As the government and insurance companies make changes we reserve the right to change any of the above.

The salon reserves the right to ask a client to rebook should we deem the above hasn’t been adhered to.

Privacy Policy

Privacy policy refers to Inner Beauty as 'IB’.
Inner Beauty has made some changes to its privacy policy so that IB complies with the new data protection regulations that changed on 25th May 2018. 
Theses changes do not effect the way IB handles your information, it just makes it much easier for you to find out how IB uses it, keeping data safe and secure at all times.
Inner Beauty is located at 21 Tredington Road, Glenfield, Leicester, LE3 8EP and can be contacted by telephone 0116 247560, mobile 07771360394 or email enquiries@innerbeautyleicester.co.uk. This privacy policy explains how IB uses any personal information collects about you and why IB collects it.

What information Inner Beauty needs

Inner Beauty needs your contact details, your: name, phone number, address, postcode and email address. IB also needs information about your age and health in order for a treatment to go ahead, examples of medical history may include, allergies, ongoing medical treatments, referrals, pregnancy or an injury, etc.

Why do we need it, how will we use it and how long will we retain it?

Inner Beauty needs all the details above in order to ensure that it is safe for us to provide the treatments you may ask for and also for insurance purposes. 
IB will store your information for 7 years after the date of your last treatment, or for 7 years after you have reached the age of 18 if you are/were under 18 when your last treatment took place. Our lawful basis for processing this personal information is ‘contract’, this means that IB have a legal reason to ask you for your data because IB needs it for contractual reasons. You do not have to share your personal data with IB, but if you do not then IB cannot offer you a treatment. You must fulfil your side of the contract (share your personal information) in order for IB to fulfil ours (carry out treatment). IB wants to make sure that your personal information is accurate and up-to-date. You can ask IB to correct or remove information you think is inaccurate.

Where and how your data is stored

Inner Beauty stores your paper consultation forms in a locked filing cabinet. This information is entered onto a secure booking system (Ovatu) who are fully compliant with GDPR, this system will automatically send out SMS and email reminders of your appointments made and a birthday offer. IB consider you having made an appointment as a consent to undertake this activity, but if you want you may opt-out at any time by emailing the salon and informing us. Ovatu is run on a MacBook and iPhones that are both protected by passwords that only one member of staff knows. The system automatically stores your appointments.
Your name and mobile number are stored on a work mobile phone that is locked with finger id/password, in the unlikely event of the phone been lost or stolen all the information can be wiped remotely. If you SMS the salon mobile IB consider this consent on storing your name and number should you not wish the salon to do so you must specify on each SMS.

Marketing

Inner Beauty will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Marketing is usually once a month but occasionally more. Offers of last minute availability varies.
Your right to request:

  • A copy of this privacy policy
  • Information stored about you
  • Removal of information after the contracted time scale stated above
  • Inner Beauty does not share or sell the information collected. You may request a copy of the information IB records about you. IB will never obtain information about you indirectly from sources outside the business. 
    You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: www.ico.org.uk/concerns/handling

    Cookies Policy

    What are cookies?

    A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users of the website. To find out more about cookies, visit www.allaboutcookies.org.

    Cookies we use

    We don't use tracking cookies like those set by Google Analytics. Cookies that we do use on our website are listed below.

    Google preferences cookie
    Cookie name: NID
    Set by Google while visiting our site as we use an embedded Google Map. Contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English) and whether or not you wish to have Google’s SafeSearch filter turned on.
    You may block all cookies (including third-party cookies) by changing your browser settings, but if you do you may not be able to use the map on this website.

    Google account tracking cookies
    Cookie names: APISID, HSID, SAPISID, SID, SIDCC, SSID
    Set by Google while visiting our site as we use an embedded Google Map. Only set if you are logged into your Google account (log out of your account to stop them being set). You will have agreed to this arrangement as part of signing up for a Google account. They are used to help customise adverts on Google properties, such as Google Search.

    Terms & Conditions

    List prices and opening hours are subject to change without prior notice. Full terms and conditions are available on request and in the salon.

    Missed Appointments/Cancellations

    As a sole trader, no shows and last minute cancellations has a huge impact on the business.

    I appreciate that at times it is unavoidable, but please give us as much notice as possible and re-book as soon as you can.

    If appointments are cancelled/no show with less than 24 hours notice and occur more than twice within a six-month period, then appointments will have to be paid for in full when booked and non-refundable if cancelled or missed.

    Late Appointments

    If you are delayed, I will try my best to offer the full treatment. Unfortunately, if you are late by 15 minutes or more then this will be classed as a missed appointment.
    If you are late by less than 15 minutes the full treatment price will be charged for shortened treatments, thus enabling treatments to run on time throughout the day.

    Ongoing Health Issues and Pregnancy

    Although we always try to provide the treatment you have requested your health and wellbeing is our top priority. It’s really important that if you have any on-going health issue, are under a physician, hospital consultant or you are pregnant please let us know in advance. To protect you there may be occasions when it is inadvisable for certain treatments to be carried out. If you are unsure if you are able to have treatments please do not hesitate to call us. To protect this value we have a consultation form for you to fill in.

    Children

    It is with regret that Inner Beauty is unable to have the children in the salon (this is the specification of my insurance company).
    Late teens are permitted to have treatments if they have signed permission from a parent, and an adult has to be present during the treatment — but are only permitted on the premises if having a treatment.

    Facebook competitions and Offers

    Facebook promotional vouchers are valid for three months after date of win. A maximum of 2 prizes per client over a calendar month.
    Appointments cannot be cancelled and rebooked using a discount or offer within four weeks of the original appointment.

    Parking

    One of the great things about coming to Inner Beauty is there is plenty of on-site parking available located at the entrance of the salon. Please park on the drive.

    Entrance to the salon

    If you walk down the right hand side of the property you will see a gate. Please make your way down the path to the salon on the left, enter and wait in reception.

    Gift Vouchers

    Gift vouchers are available for purchase. A thoughtful gift, they are always well received for any occasion.
    Choose either a value or a specific treatment. Please phone for further details, payment can be made over the phone and posted out free of charge if in the UK.

    Payment

    Card payment is accepted

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